Privacy Policy – wwwjili Philippines Online Casino & Betting

This Privacy Policy describes how wwwjili ("we", "us", "our") collects, uses, stores, and protects the personal information of members and visitors to the wwwjili platform at wwwjili.app.

By registering an account or using any part of the wwwjili platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Policy forms part of our Terms and Conditions.

This Policy applies to all wwwjili members, regardless of whether you access the platform via a desktop browser or a mobile device. It covers data collected through account registration, deposits, withdrawals, gameplay, sports betting, customer support interactions, and general platform use.

wwwjili collects personal data across several categories. Here is a clear breakdown of what we collect and why:

wwwjili does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly required for identity verification purposes (such as a government ID photo during KYC).

Every piece of personal data collected by wwwjili has a specific purpose. We do not use your data for anything beyond what is described below:

• Account management: To create, maintain, and secure your wwwjili member account, including processing login, resetting credentials, and managing account settings.
• Transaction processing: To process deposits via GCash, Maya, GrabPay, InstaPay, PESONet, and card payments, and to process withdrawal requests back to your registered payment method.
• Identity verification & compliance: To verify your age and identity in accordance with responsible gaming obligations and anti-money laundering requirements under Philippine law.
• Customer support: To respond to your queries, investigate complaints, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse aggregate, anonymised usage data and understand how members use the platform, so we can improve our games, features, and user experience.
• Security & fraud prevention: To detect and prevent unauthorised access, account takeover, fraud, money laundering, and other prohibited activities.
• VIP Club & Refer a Friend: To calculate and credit VIP rebates, process referral commissions, and manage your tier status.
• Marketing communications (opt-in only): To send you information about wwwjili promotions, new games, and special offers. You can opt out at any time with no effect on your account.
• Legal obligations: To comply with applicable Philippine law, regulatory requirements, and any lawful orders from competent authorities.

wwwjili does not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without any human involvement.

Under the Philippine Data Privacy Act of 2012 (RA 10173), wwwjili processes your personal data on the following lawful bases:

• Consent: You provide consent when you register your account and accept our Terms and Conditions and this Privacy Policy. You may withdraw consent for non-essential processing (e.g., marketing) at any time.
• Contractual necessity: Processing is necessary to fulfil the service contract between you and wwwjili — including account management, transaction processing, and gameplay.
• Legal obligation: wwwjili is required by Philippine law to collect and retain certain data, including identity verification records and financial transaction logs, for compliance with anti-money laundering and responsible gaming regulations.
• Legitimate interests: wwwjili processes certain technical and security data on the basis of legitimate interests — including fraud prevention, platform security, and service improvement — where these interests do not override your fundamental privacy rights.

wwwjili does not sell your personal data. We share personal data only with trusted third parties where it is necessary to operate the platform, comply with legal requirements, or protect our members. Sharing is limited to the following categories:

• Payment processors: GCash, Maya, GrabPay, and banking partners receive the minimum transaction data necessary to process your deposits and withdrawals. These partners are subject to their own privacy policies and are bound by data processing agreements with wwwjili.
• Identity verification providers: Trusted KYC verification services may process identity documents and selfies for age and identity verification. All KYC providers used by wwwjili are bound by strict data processing agreements and Philippine data protection requirements.
• Game providers: JILI Games and other licensed content providers receive anonymised session data for game performance and integrity purposes. They do not receive your full personal profile.
• Regulatory authorities: wwwjili may be required by law to share specific member data with Philippine government agencies, law enforcement, or regulatory bodies in response to lawful orders. We will not share data beyond the specific scope of a lawful request.
• Professional advisors: Our legal, accounting, and compliance advisors may access limited personal data where necessary for their advisory services. All are bound by professional confidentiality obligations.

No third party receives your data for the purpose of targeting you with their own advertising or marketing without your specific, separate consent.

wwwjili uses cookies and similar technologies on its platform. Here is what each category does:

• Essential cookies: Required for the platform to function. These maintain your login session, remember your security settings, and enable core features. They cannot be disabled without breaking the platform.
• Functional cookies: Remember your preferences such as language settings, preferred payment method, and notification choices. These improve your experience but are not strictly essential.
• Analytics cookies: Help us understand how members use the platform — which pages are visited most, where members drop off, and how features are used — so we can improve the experience. Analytics data is aggregated and anonymised.
• Security cookies: Detect and prevent fraud, suspicious login attempts, and bot activity. These protect your account and the platform.

wwwjili does not use third-party advertising or tracking cookies. You will not be tracked across other websites based on your wwwjili activity.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in and using the platform properly. Disabling functional or analytics cookies will not affect your ability to play or bet.

wwwjili retains personal data for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods are as follows:

• Active account data: Retained for the lifetime of your account and for a minimum of 5 years after account closure, in line with Philippine AML retention requirements.
• Identity verification documents: Retained for a minimum of 5 years after the end of the business relationship, as required by Philippine financial regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support records: Retained for 3 years from the date of the most recent interaction, or longer if related to an open dispute or legal matter.
• Technical and session logs: Retained for 90 days for security and fraud detection purposes, then deleted unless flagged for investigation.
• Marketing preference data: Retained until you withdraw consent or close your account.

When personal data is no longer required and the retention period has expired, wwwjili deletes or anonymises it in a secure manner. Anonymised data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

wwwjili implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our security practices include:

• TLS/SSL encryption on all data transmitted between your device and the wwwjili platform.
• AES-256 encryption for personal data stored in our databases.
• Tokenisation of payment references — we store references, not raw financial account numbers.
• Multi-factor authentication available to all members and mandatory for internal staff systems.
• Access controls — staff access to member data is role-based and limited strictly to what each role requires to perform its function.
• Regular security audits and vulnerability assessments conducted by qualified third-party security professionals.
• Incident response procedures — in the event of a data breach that affects member data, wwwjili will notify affected members and relevant Philippine authorities within the timeframes required by RA 10173.

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights regarding your personal data held by wwwjili:

To exercise any of these rights, contact our Data Protection Officer via support@wwwjili.app with the subject line "Data Privacy Request." Please include your registered mobile number and a brief description of your request. We will verify your identity before processing any data access or modification request.

wwwjili is strictly for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21.

Our registration process includes age verification steps to prevent underage users from creating accounts. If wwwjili discovers that personal data has been collected from an individual under the age of 21, the account will be closed immediately, all deposited funds returned to the original payment method, and all personal data associated with the account deleted without delay.

If you believe a person under the age of 21 has registered on wwwjili, please contact our support team immediately with relevant details. We take underage gambling prevention seriously and will investigate all such reports promptly.

Some of wwwjili's service providers and game content partners operate servers located outside the Philippines. When personal data is transferred outside the Philippines for processing, wwwjili ensures that appropriate safeguards are in place to protect your data to a standard equivalent to Philippine law requirements.

These safeguards include data processing agreements that impose equivalent privacy and security obligations on recipient parties, and where available, reliance on recognised adequacy frameworks or standard contractual clauses.

wwwjili does not transfer your personal data to jurisdictions that do not provide adequate data protection without specific contractual safeguards in place. If you have questions about specific international data transfers relating to your account, contact our Data Protection Officer.

wwwjili may update this Privacy Policy from time to time to reflect changes in the way we handle personal data, updates to our services, or changes in applicable Philippine law. When we make material changes, we will:

• Update the "Last updated" date at the top of this page.
• Notify active members via their registered email address or an in-platform notification where the changes are significant.
• Retain the previous version of the policy for reference.

Continued use of wwwjili after an updated Privacy Policy has been published and notified constitutes your acceptance of the revised Policy. If you do not agree with a material change, you may close your account and withdraw your balance before the change takes effect. Closing your account does not affect your rights under the previous version of the Policy for data already collected.

If you have any questions about this Privacy Policy, want to exercise your data rights, or want to raise a privacy concern about how wwwjili handles your personal data, please get in touch:

• Data Protection Officer: support@wwwjili.app — please use the subject line "Data Privacy Request" or "Privacy Concern."
• Live Chat: Available 24/7 through the wwwjili platform after login. For privacy requests, our live chat agents will direct you to the appropriate process.
• Response time: We aim to acknowledge all privacy-related requests within 3 business days and resolve them fully within 15 business days.

If you are not satisfied with wwwjili's response to a privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available through the NPC's official channels.

For general account questions, bonus queries, and support requests, our standard support team is available 24/7 via live chat and email. Visit our FAQ for answers to common questions.